F.A.Q

Most importantly, our serums and products contain a polypeptide enriched media offering advanced skin health. There is a highly diversified variety of peptides and matrix proteins collected from dermal fibroblast stem cells. Our serums also contain growth factors, nutrients, natural hyaluronic acid, extracellular matrix proteins and cytokines. 

No. Our products are acellular. It contains no living stem cells. Our products are created using stem cell technology and contain stem cell extracts from popular regenerative medicine allografts.

Our flagship serums are derived from the amniotic layer of placental tissue and umbilical cord tissue extracted via core stem cell technology. The amnion and tissue is collected by a tissue procurement bank that follows all guidelines established by the American Association of Tissue Banks (AATB). The amnion and cord tissue is then subjected to proprietary processes that produce an acellular ambient liquid allograft for skin health. 

Hyaluronic acid occurs naturally in the body and is non-toxic. It is a common ingredient in many cosmetic creams and moisturizers. Hyaluronic acid is also found in heavy amounts in our bodies connective tissue.

Polypeptides are protein molecules consisting of amino acids that work to stimulate collagen production, increase cell turnover and promote elastin production. These both may strengthen the skin and can help reduce involuntary muscle contractions that can result in the appearance of fine lines and wrinkles. Polypeptides therefore may help lift and tighten the skin. Some clients say it is like a natural solution to Botox. 

Microneedling has become a popular and effective treatment for cosmetic skin rejuvenation. We encourage it for many clients.

However, some clients with acne or extremely sensitive skin may not be a good candidate for microneedling. Nano infusion technology is a pen-like device that oscillates a tip up and down to gently abrade the skin, as opposed to microneedling which actually penetrates the skin.

The ElumeStemCell applicator nano-cartridge has silicone tips that form a mesh-like surface. This gentle abrasion generates microscopic channels in the skin that allow efficient absorption of our serums. 

Many clients tell us they notice soft and illuminated skin tone right away. Don't worry if you don't, here is what happens immediately. Your skin health has already improved after one treatment because your skin has absorbed the powerful serum and has the microscopic channels begin to heal, collagen and elastin production is stimulated. We can't wait to hear what your friends have to say about your skin health!

The Hydra Serum should be applied every 6 months at the absolute minimum. Many clients use it every month via autoship and those clients report the best results we have seen. It really depends on your goals for skin health. 

The Face Illuminating Serum should be used every night just before bed.

YES! Both serums can be.

No. It is an ambient solution meant to be stored at room temperature. It should be stored in a cool, dry place out of reach from children until ready for use.

You should wait 2-3 hours. This allows the complete absorption and best results. 

You sure can. Some clients do and others notice the fact that serums absorb more quickly and completely into the skin compared to a cream or lotion.

Shipping policy

Currently the United States with plans to be available internationally.

Usually 5-7 days. Due mainly to the freshness and related potency of our flagship serums, we do not store excess product. When we say limited stock available, it is not a gimmick like most, it is due to the freshly made serums to fill orders.

To be eligible for a return, your item must be in the same condition that you received it, and in its original packaging. You’ll also need the receipt or proof of purchase. To start a return, you can contact us at patrick@elumestemcell.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package.